VINCI Resort Privacy Policy
Last updated: 13 November 2026
VINCI Resort is operated by Think Design Create (ABN 16 456 773 687). In this policy, “VINCI”, “we”, “us” and “our” mean that business.
We respect your privacy and handle personal information with care. This policy explains what we collect, how we use it, and the choices you have when you visit our website, join our email list, complete a survey or place an order.
Information we collect
Depending on how you interact with VINCI, we may collect:
your name and email address
your email preferences and whether you have subscribed or unsubscribed
answers you choose to provide in a design, fit or interest survey, such as your height, usual size, fit preferences or body measurements
order and delivery details if you place an order, such as your address and the items you purchase
messages or other information you send us
basic technical information about your visit, such as your device, browser, IP address and how you use our website, through cookies or similar technologies.
You can choose whether to complete a design or fit survey. Please don’t include information you don’t want to share.
How we collect information
We collect information directly from you when you fill in a website form, subscribe to emails, answer a survey, contact us, interact with VINCI on social media or place an order. Our website and service providers may also collect technical information when you browse the site.
How we use information
We use personal information to:
send the occasional VINCI email you signed up for, including design news and pre-order announcements
understand interest in our designs and improve fit, sizing and product development using survey responses
respond to questions and provide customer support
process and deliver orders, and manage returns or order issues
operate, secure and improve our website and business
meet legal, accounting and record-keeping requirements.
We use your information for these purposes and related purposes you would reasonably expect. We won’t add you to marketing emails just because you completed a survey unless you have agreed to receive those emails.
Email updates
You can unsubscribe at any time using the link in a marketing email or by contacting us at daniella@vinciresort.com.au. We may keep a minimal record of your unsubscribe request so we can respect it.
When we share information
We use Squarespace to host our website. If we use Squarespace Email Campaigns for VINCI updates, Squarespace may process your name, email address, subscription status and campaign activity on our behalf to store subscribers, manage the mailing list and send emails. Squarespace’s handling of personal information is also described in its Privacy Policy.
We may also share information with service providers that help us run VINCI, such as online form and survey providers, other email platforms, payment processors, delivery partners and website analytics providers. They may use information only to provide their services to us, subject to their own terms and privacy practices.
We may disclose information if required by law, or when reasonably necessary to protect our rights, customers or business. We do not sell or rent your personal information to other businesses for their own marketing.
Overseas storage and processing
Squarespace may transfer or store personal information outside Australia, including in the United States, as described in its Privacy Policy. Other service providers may also store or process information overseas.
Cookies and website analytics
Our website may use cookies and similar technologies to make the site work, understand how visitors use it and improve the experience. You can manage cookies through your browser settings. Some website features may not work as intended if you block certain cookies.
How we protect and keep information
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure. We keep it only for as long as reasonably needed for the purposes described in this policy, including to meet legal and accounting requirements, resolve issues and maintain email unsubscribe records. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Access and correction
You can ask to access or correct personal information we hold about you by contacting daniella@vinciresort.com.au. We may need to verify your identity before responding. We’ll explain if we can’t fulfil a request.
Privacy questions or complaints
If you have a question or concern about how we have handled your personal information, contact us at daniella@vinciresort.com.au. Please tell us what happened and how you would like us to resolve it. We’ll review your concern and respond as soon as practicable. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) to ask about your options.
Links to other websites
Our website may link to websites we don’t operate. Their privacy practices are governed by their own policies, so please check those policies when you visit them.
Changes to this policy
We may update this policy as VINCI or our practices change. The latest version will be published on this page with its updated date.
Contact
For privacy enquiries, contact Think Design Create at daniella@vinciresort.com.au.